[name of website] Privacy Policy
Introduction
Privacy Policy
This Privacy Policy governs the manner in which Cotswold Wood Crafts collects, uses, maintains and discloses
information collected from users (each, a "User") of the www.cotswoldwoodcrafts.co.uk website ("Site"). This
privacy policy applies to the Site and all products and services offered by Cotswold Wood Crafts
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Cotswold Wood Crafts of Brewers
Lane, Badsey, WR11 7EU.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to,
when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in
connection with other activities, services, features or resources we make available on our Site[ or on other
websites that we operate or from other services that we provide]. Users may be asked for, as appropriate, name,
email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect
personal identification information from Users only if they voluntarily submit such information to us. Users can
always refuse to supply personally identification information, however this may prevent them from engaging in
certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site.
Nonpersonal identification information may include:
• Technical information, such as [the Internet protocol (IP) address used to connect your computer to the
Internet,] [your login information,] [browser type and version,] [time zone setting,] [browser plug-in types and
versions,] [operating system and platform,] [OTHER];
• information about your visit, including [the full Uniform Resource Locators (URL),] [clickstream to, through and
from our site (including date and time),] [products you viewed or searched for'] [page response times,]
[download errors,] [length of visits to certain pages,] [page interaction information (such as scrolling, clicks, and
mouse-overs),] [methods used to browse away from the page,] [OTHER] and any phone number used to call
our customer service number.
Web browser cookies
Cookies are small pieces of information, stored in simple text files, placed on your computer or device by a
website. Cookies can be read by the website on your subsequent visits.
The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can
"remember" you on your return visit. Generally speaking, cookies do not contain personal information from which
you can be identified, unless you have furnished such information to the website. Cookies do not in any way
compromise the security of your computer.
We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal
information in them that others could read and understand
COOKIES WE USE
Session cookies - these are temporary and are deleted as soon as you close your internet browser.
Persistent cookies - these are stored on your computer or device until they expire or you remove them.
Persistent cookies - store your personal preferences such as your language preferences on multi-lingual sites to
make subsequent visits easier. They also remember questions we have asked you previously, such as a request
to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey
every time you visit the website.
Third party cookies - we work with third parties who, on our behalf, research the use of our website and activities
on it. In doing so they may place a cookie on your computer or device. However it would not contain any personal
information that others could read and understand.
We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party
websites. Again, the cookie would not contain any personal information that others could read and understand.
ADDITIONAL INFORMATION
From time to time, we may embed external content from third party websites within our website. Additionally, we
partner with third parties who provide services for us which you can navigate to from our website. These third
parties may use cookies; you can find out about their approach to cookies on their websites.
WHAT IF I DON’T WANT TO ACCEPT COOKIES?
If you wish to restrict or block the cookies which are set by any website - including the Cotswold Wood Crafts
website, you should do this through the browser settings for each browser you use, on each computer or device
you use to access the internet.
Please be aware that some of our services may not function if your browser does not accept cookies. However,
you can allow cookies from specific websites by making them "trusted websites" in your internet browser.
You may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a
wider variety of browsers including mobile internet browsers.
By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to
any other terms and conditions which may apply.
We reserve the right to make changes to our Cookie Policy. Any such changes shall appear here and will
become effective immediately. Your continued use of our websites is taken as confirmation that you agree to any
such changes.
How we use collected information
WWe may collect and use Users personal information for the following purposes:
• To improve customer service
Information you provide helps us respond to your customer service requests and support needs more
efficiently.
• To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and
resources provided on our Site.
• To improve our Site
We may use feedback you provide to improve our products and services.
• To process payments
We may use the information Users provide about themselves when placing an order only to provide service to
that order. We do not share this information with outside parties except to the extent necessary to provide the
service.
• To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be
used to respond to their inquiries, questions, and/or other requests.
Disclosure of your information
You agree that we have the right to share your personal information with:
• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries,
as defined in section 1159 of the UK Companies Act 2006.
• Selected third parties including:
• [business partners, suppliers and sub-contractors for the performance of any contract we enter into with
[them or] you;]
• [advertisers and advertising networks that require the data to select and serve relevant adverts to you and
others. [We do not disclose information about identifiable individuals to our advertisers, but we will provide
them with aggregate information about our users (for example, we may inform them that 500 men aged
under 30 have clicked on their advertisement on any given day). We may also use such aggregate
information to help advertisers reach the kind of audience they want to target (for example, women in SW1).
We may make use of the personal data we have collected from you to enable us to comply with our
advertisers' wishes by displaying their advertisement to that target audience
• analytics and search engine providers that assist us in the improvement and optimisation of our site;
• credit reference agencies for the purpose of assessing your credit score where this is a condition of us
entering into a contract with you.
• We will disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to
the prospective seller or buyer of such business or assets.
• If Cotswold Wood Crafts or substantially all of its assets are acquired by a third party, in which case personal
data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or
in order to enforce or apply our terms of use ] and other agreements; or to protect the rights, property, or safety of
Cotswold Wood Crafts, our customers, or others. This includes exchanging information with other companies
and organisations for the purposes of fraud protection and credit risk reduction.]
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against
unauthorized access, alteration, disclosure or destruction of your personal information, username, password,
transaction information and data stored on our Site.
Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as
possible for Users.
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted
[using SSL technology].] Where we have given you (or where you have chosen) a password which enables you
to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to
share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our
best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any
transmission is at your own risk. Once we have received your information, we will use strict procedures and
security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you
(before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your
information to any third party for such purposes. You can exercise your right to prevent such processing by
checking certain boxes on the forms we use to collect your data.
You can also exercise the right at any time by contacting us at cotswoldwoodcrafts@outlook.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and
affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for these policies. Please check these policies
before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in
accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you
with details of the information we hold about you.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners,
suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that
appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.
In addition, these sites or services, including their content and links, may be constantly changing. These sites
and services may have their own privacy policies and customer service policies. Browsing and interaction on any
other website, including websites which have a link to our Site, is subject to that website's own terms and
policies.
Changes to this privacy policy
Cotswold Wood Crafts has the discretion to update this privacy policy at any time. When we do, we will revise the
updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to
stay informed about how we are helping to protect the personal information we collect. You acknowledge and
agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to
cotswoldwoodcrafts@outlook.com.
Delivery Policy
Here at Cotswold Wood Crafts we pride ourselves on excellent customer service.
All orders will be processed within 5 working days, you will receive an email confirmation with an approximate
delivery date. Nearer the time of delivery you will be contacted to confirm a date and time.
How will my parcel be sent UK mainland?
For now delivery only to UK mainland.
Your delivery will be charged at a standard £80 two person delivery. Cotswold Wood Crafts reserve the right to
add an additional delivery charge at our discretion depending on delivery address outside the midlands.
How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?
Cotswold Wood Crafts only for now deliver to mainland UK
How will I know when my order has been dispatched?
When your order has been dispatched you will receive [an e-mail notification] advising of this.
Help! I haven't received my parcel, what should I do?
Contact us – as Cotswold Wood Crafts deliver your items personally we can give you accurate information on the
status of your purchase.
Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any
reason please contact us first by telephone or e-mail - see our Contact page.
Unwanted Goods
Please return goods unused and in original packaging in perfect condition for resale within [30] days of receipt.
We recommend obtaining proof of delivery. A full refund will be made minus delivery costs on receipt of the
returned goods, but you will be charged an £80 collection fee.
Faulty Goods
If any of the goods are faulty we will either refund the cost amount in full once evidence has been provided.
Faulty goods do not include any rustic, natural features in the tops, bases or chairs. We review the evidence of
faulty products within 5 working days then a decision will be made whether a refund will be made or if it’s a
natural feature.
Exchanging goods
The exchange of goods is possible with the purchase of new goods plus delivery charges, then a refund for the
exchanged goods will be made upon collection and inspection of goods to be exchanged. If any damage to the
goods to be exchanged then a partial refund will be made at our discretion to get the goods back up to resale
standard .
Changing or cancelling an order
Cancelling your order. You have the right to cancel your order within 5 working days from the date you received
your order. To cancel your order please contact us in writing within 5 days.
If you would like to amend your order and the order has not been dispatched we will happily take payment of the
extra items and send all items out together. If your order has already been dispatched we cannot add anymore
items and you will be required to place an additional order.
Will any return costs be refunded?
As we will collect any faulty or exchanges goods you will not receive any refund on return costs. You will be
charged an additional £80 for this service plus any extra amount on delivery outside the midlands.
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to
recharge you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired we will
refund via bank transfer.
When will I receive my refund?
We action all refunds [the same day we receive the goods back/within [3] days of receipt of the goods] and it can
take up to [3] working days for the refund to show on you card.
We are the region's leading cabinet maker, and have been for more than 10 years.
CONTACT
07950 121401
cotswoldwoodcrafts@outlook.com
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